Last Updated: 8th January 2025
Welcome to NIO9! We are committed to providing a seamless user experience with our social networking services. This Refund Policy explains the conditions under which refunds are granted for any paid services, subscriptions, or digital purchases on NIO9 (https://nio9.com).
By using NIO9, you agree to this Refund Policy. If you do not agree, please do not purchase any paid services on our platform.
📍 Business Location: NIO9 HQ, Bagariguri, Juria, Nagaon, Assam, India - 782124
📧 Business Email: mail@nio9.com
NIO9 offers digital products and services that may include premium subscriptions, advertising packages, promotional features, and other paid content. Since these services are digital and non-tangible, our refund policy is limited to specific cases.
💡 Key Refund Guidelines:
✅ Refunds are only available in specific cases (see Sections 2 and 3).
✅ No refunds for used services or partial usage.
✅ Refund requests must be submitted within the applicable refund window.
✅ Processing time for approved refunds is 7-14 business days.
🚨 All refund decisions by NIO9 are final.
Refunds may be granted under the following conditions:
🔹 If a technical error prevents you from accessing a purchased service.
🔹 If a paid feature or subscription does not work as described.
🔹 If NIO9 experiences server downtime exceeding 48 hours, affecting your paid service.
👉 Refund Request Deadline: Within 7 days of purchase.
🔹 If a purchase was made without your consent due to fraud or unauthorized account access.
🔹 If you were charged multiple times for the same transaction due to a system error.
👉 Refund Request Deadline: Within 14 days of the transaction date.
👉 Proof Required: Contact us at mail@nio9.com with supporting evidence.
🔹 If your subscription auto-renewed by mistake, you may request a refund within 48 hours of the renewal.
🔹 Refunds are not available if you used the service after renewal.
👉 Refund Request Deadline: Within 48 hours of renewal.
👉 How to Cancel Auto-Renewal: You can manage or cancel subscriptions from your account settings.
Refunds will NOT be granted in the following cases:
❌ Change of Mind – You purchased a service but no longer wish to use it.
❌ Partially Used Services – Refunds are not provided for partially used subscriptions or services.
❌ Completed Advertisements or Promotions – If you ran an ad campaign or promotional feature, it is non-refundable.
❌ Violations of NIO9 Policies – If your account is suspended or banned due to violations of our Terms of Use, you are not eligible for refunds.
❌ Third-Party Payments – Payments made through third-party providers (e.g., Google Play, Apple Store) must follow their refund policies.
🚨 All purchases are final unless explicitly covered in Section 2.
To request a refund, follow these steps:
🔹 Step 1: Email mail@nio9.com with "Refund Request – [Your Transaction ID]" in the subject line.
🔹 Step 2: Include your full name, registered email, transaction ID, and reason for the refund request.
🔹 Step 3: If applicable, provide supporting screenshots or proof (e.g., duplicate charges, technical errors).
🔹 Step 4: Our support team will review your request and respond within 3-5 business days.
🔹 Step 5: If approved, refunds will be processed within 7-14 business days, depending on your payment method.
🚀 For faster processing, ensure all required details are included in your email.
Refunds will be issued to the original payment method used during the purchase.
| Payment Method | Refund Processing Time |
|---|---|
| Credit/Debit Card | 5-10 business days |
| UPI & Net Banking | 7-14 business days |
| PayPal | 5-7 business days |
| Digital Wallets | 7-14 business days |
| Google Play/Apple Store | Per respective policy |
💡 Some banks or payment processors may take additional time to reflect refunds.
NIO9 offers monthly and yearly subscription plans with auto-renewal options.
🔹 How to Cancel Your Subscription:
✅ Go to Account Settings → Subscription → Cancel Plan
✅ Your subscription will remain active until the end of the billing cycle.
✅ No refunds are provided for the remaining subscription period unless covered under Section 2.3.
🚨 To avoid renewal charges, cancel at least 24 hours before the next billing date.
If you dispute a charge with your bank or payment provider, it may lead to:
🔹 Temporary suspension of your NIO9 account.
🔹 Permanent account ban for fraudulent disputes.
🔹 Legal action in cases of policy abuse.
💡 Before filing a chargeback, contact us at mail@nio9.com for a resolution.
NIO9 reserves the right to modify this Refund Policy at any time. If changes occur:
🔹 Major updates will be announced via email or platform notifications.
🔹 The latest version will always be available on https://nio9.com/refund-policy.
🚀 Your continued use of NIO9 after changes means you accept the updated policy.
For any refund-related questions, contact us at:
📍 NIO9 HQ
Bagariguri, Juria, Nagaon, Assam, India - 782124
📧 Email: mail@nio9.com
🌐 Website: https://nio9.com
💡 Refunds are processed based on our policies, not personal requests.
💡 Read our Terms of Use and Privacy Policy before making purchases.
🚀 Thank you for using NIO9 – The Future of Social Networking! 🚀
